Video Tools Boost Virtual Onboarding Success
The practice of remote or virtual onboarding of employees is not new. A large number of global enterprise organizations had some form of onboarding in place prior to 2020, particularly at firms where remote work was already the norm. For many organizations, the hiring process already often begins remotely, either over phone or email.
But the global COVID-19 pandemic made virtual onboarding a necessity at numerous businesses that pivoted to remote work in March 2020. Human resources departments at these firms had to put new procedures into place despite having no prior systems for remote onboarding. Now as remote work has become a permanent option at many workplaces, firms will have to create a complete remote onboarding experience for their new employees.
A formal and substantial onboarding procedure is crucial to provide employees with a successful experience, and to support the company’s ability to retain valuable employees. A recent survey from Glassdoor revealed the following statistics about the value of effective employee onboarding:
- Employees who rated their onboarding experience as “highly effective” were 18 times more likely to feel highly committed to their organization
- 91 percent of employees who went through effective onboarding felt strong connectedness at work
- 89 percent of employees who went through effective onboarding felt strongly integrated into their company culture
Virtual or remote onboarding must accomplish the same objectives as in-person onboarding. Employees need to feel connected to the organization, the company culture and to their colleagues. Video conferencing and other related tools are critical to a successful virtual onboarding process.
Goals for successful remote onboarding
Effective onboarding is a critical process for remote workforces, especially when new hires have not had opportunities for in-person meetings or gatherings at a physical location. Onboarding provides an introduction to the company, an understanding of the employer’s expectations, and the opportunity to become part of the corporate culture.
The Society of Human Resource Managers discussed the importance of virtual onboarding of remote workers in a recent article, noting that “Getting it right is more important than ever now with workers starting new jobs from home against the backdrop of COVID-19…”
Meanwhile, Harvard Business Review observed that “Onboarding is more than logistics, such as making sure your new employee has a computer.”
The critical goals of any successful onboarding program, whether remote or in-person, include the following:
- Providing an introduction to the company, including its vision and mission
- Introducing employees to the corporate culture
- Managing and setting expectations for the employee
- Creating beginning relationships with employees and colleagues and supervisors
- Providing an understanding of the firm’s procedures and processes
- Starting introductory training programs
Making new hires feel accepted and included in the company culture is key to a successful onboarding program, which can be extremely challenging in a remote workplace. CultureIQ recently outlined remote onboarding best practices, noting that, “It can be hard for remote workers to adjust to the company’s culture and gain both the official and non-official knowledge about how things get done at the company. Especially if your new remote workers aren’t used to a remote environment.”
Virtual onboarding works best when it’s planned and scheduled. HR teams at organizations with successful remote onboarding programs typically begin virtual onboarding on the new hire’s first day, kicking off with multiple planned events that focus on welcoming the new employees to the firm.
Digital tools and technology are essential to creating any successful remote or virtual onboarding process. Video and media tools can create a virtual onboarding foundation by replicating the benefits of in-person onboarding, including one-on-one/face-to-face interaction and small group communications.
Video tools to create innovative strategies for remote onboarding
A high-quality video conferencing platform and related tools are essential for remote onboarding sessions and programs. As Eightfold.ai states, “It’s impossible to overstate the importance of videoconferencing in remote onboarding processes. In addition to collaboration tools, video technology is essential in helping new remote employees to feel welcome at the company and make connections with others.”
Video conferencing can be used to accomplish a number of goals during virtual onboarding. HR representatives can explain procedures and answer questions in one-on-one meetings. Meanwhile, video meetings with managers and team members can help new employees feel welcomed and connected. Any other additional meetings or gatherings that are part of the onboarding process can be accomplished through video conferencing.
Video conferencing is a versatile tool that organizations can use to devise innovative remote onboarding programs that will help ease the transition for new hires. Video conferences can be scheduled for large group meetings and informal lunch or coffee gatherings, to hold training sessions, and walk new hires through basic how-to sessions. Here are some innovative ideas for successful onboarding plans:
- Use a combination of one-on-one meetings and small group meetings to introduce new hires to their teams.
- Incorporate a mix of pre-recorded video content with live video conferences.
- Record training videos with live video conferencing tools and make them available afterward so that new hires can review them on their own schedules.
- Use collaboration tools such as chat, messaging, and digital whiteboards to enhance video conferencing sessions.
- Schedule video conference activities and breakout sessions to help build camaraderie among new hires.
High-quality video conferencing tools provide opportunities for face-to-face live communication that is crucial to onboarding. By creating an immersive remote onboarding experience, organizations will help set the stage for early success for the new members of their workforce.
Learn how Lumicademy’s video conferencing platform can help your organization create an effective and successful remote onboarding process.
Download our Low-Code Synchronous Video Platform Buyer’s Guide to learn to choose a customizable, integratable live video collaboration platform to help your organization build a successful remote onboarding and other live synchronous video solutions.